This exploratory research paper discusses important issues in public policy and service delivery, critical incidence analysis, and invisible communities. Using the lesbian, gay, bisexual, and transgender (LGBT) community as a case study, I raise several questions about critical issues, including: How does critical incident analysis fit into study of public policy and how do we understand invisible communities in critical incident analysis, and what next steps are needed to improve critical incidence analysis with regards to invisible communities? In order to improve our understanding of these issues, I recommend a deeper study of social construction of target populations, more systematic data gathering on invisible communities, and increased media accountability and standards.
Critical incidents, invisible communities and public policy: A case of the LGBT community
This exploratory research paper discusses important issues in public policy and service delivery,
critical incidence analysis, and invisible communities. Using the lesbian, gay, bisexual, and
transgender (LGBT) community as a case study, I raise several questions about critical issues,
including: How does critical incident analysis fit into study of public policy and how do we
understand invisible communities in critical incident analysis, and what next steps are needed to
improve critical incidence analysis with regards to invisible communities? In order to improve our
understanding of these issues, I recommend a deeper study of social construction of target
populations, more systematic data gathering on invisible communities, and increased media
accountability and standards.